Frequently Asked Questions
What is the RUSH ORDER fee?
If you add the RUSH ORDER fee to your purchase, your order becomes the next one that is produced. We will complete the order that is currently in production and then your order will be next to be sewn. Production of orders is Monday-Friday. The RUSH ORDER does not refer to the method of shipping. All items ship USPS Priority Mail (2-5 days).
When will my order ship?
We’ve been very busy!! Please understand that every item is made to order to your custom specifications. Items will usually ship from our facility within 10 days after your order is placed with the exception of weekends and holidays. Special ordered items may require additional time. You will receive a confirmation email when you complete your order and another email with tracking information when your order ships.
How long will it take to receive my order?
All of our items are shipped via USPS Priority Mail. Priority shipped items should arrive in 2-5 business days after shipment. Please remember to allow production time for all orders of up to 10 days with the exception of weekends and holidays. All delivery times reference most areas within the United States.
How are your ostomy covers sized?
All of our ostomy covers are custom sized for your pouch. You will need to choose the brand from a pull-down menu on your fabric’s page and enter the product number as well as choose whether or not you use an ostomy belt. The opening in the back of the cover and width of the cover are custom-sized to your pouch. If you would like a length that is shorter than your pouch so that the pouch can be rolled up and shortened inside the cover, we will be happy to provide that as well. Please note this in the information section in the checkout. Or, contact us with any questions.
I want a shorter pouch cover. Can I order a different length?
On all of our ostomy covers, the opening in the back of the cover and width of the cover are custom-sized to your pouch in width and length. However, if you would like a length that is shorter than your pouch (so that the end of the pouch will be rolled up inside the cover), we will be happy to provide that as well. Enter the length you want in the information box on the checkout page or contact us with any questions.
My feeding pump’s brand is not listed. Can I order a cover for another kind of pump bag?
We will be happy to customize a cover for most any bag. Contact us with pump’s brand and bag size.
I want an item made with a specific fabric (a sports team or special pattern or print.) Is that possible?
We love special requests and will do our best to accommodate these orders. Contact us and tell us what you are looking for.
Do you ship internationally?
Yes, we will ship outside the US. Please choose the appropriate international shipping option from the pull-down menu on the check-out page. If you don’t see your country in the options, contact us to complete your order.
Is your check-out secure?
Yes! All sensitive information is encrypted through a secure socket layer for your protection.
What is your return policy?
We stand behind the quality and effectiveness of our products. Should you need to return or exchange an item, please contact us for return instructions. Insurance is recommended on returns as we cannot be responsible for lost or misdirected returns. Prior to returning any product, please either email us or contact us by phone at 724-513-4497.
Resources and Information
Below are links to great websites for support, information and products. Do you have a link to share? Contact us with your suggestion!
The Oley Foundation gives people information, tools, advice, and tips for living better on home IV and tube feedings. Visit the Oley Foundation website.
The Youth Rally, a summer camp operated by the Youth Rally Committee (YRC) strives to provide a positive support network that highlights independence and individuality as tools youths can use to regain confidence and a sense of belonging. The YRC is devoted to providing a positive atmosphere of support, learning, and personal growth for youths with bowel and/or bladder dysfunction. Visit the Youth Rally website.
Free, personalized websites that support and connect loved ones during critical illness, treatment, and recovery. Visit the Caring Bridge website.
MMIHS.org is a site dedicated to increasing awareness of Megacystis Microcolon Intestinal Hypoperistalsis Syndrome and providing support and resources for those affected by it. Visit the MMHIS website.
The Phoenix is America’s leading ostomy patient magazine providing colostomy, ileostomy, urostomy and continent diversion information, management techniques, new products and much more. Visit The Phoenix’s website.
The Safety Sleeper
The Safety Sleeper™ is a patented, FDA registered, fully enclosed bed system for children and adults with special needs. It is easily assembled / disassembled, and therefore portable. A number of customization options such as multi-functional access holes for feeding tubes, pulse-ox sensors or monitors are available to further accommodate special needs. Visit the Safety Sleeper website.