Frequently Asked Questions

FAQ for Website

For Central Line Vests, orders will ship within 3-4 days of purchase. For all other products, orders will ship within 2 weeks of purchase due to custom production. If your order contains a Central Line Vest and another product, all items in your order will ship out together within the 2 week timeframe.

All orders are shipped via USPS First Class Mail. Transit time will depend on your location from our facility in Pittsburgh, PA. Normally, times will range from 1-4 days.

Tracking is available for all packages once they’ve shipped. You can view the status of your order and access your tracking information by logging into your account and clicking Order History. You will also receive an email with the tracking information when your package ships.

Yes, we ship to many countries internationally. During checkout, you’ll be able to choose your country from the pull-down menu. If you don’t see your country listed, please email us about adding it.

All of this information can be found by logging in and visiting your Profile

Central Line Vest

Our Central Line Vest is a fitted garment. This means that you must have an accurate chest measurement to order this device. You can find our Measuring Guide here to learn how to measure, and our Size Chart here to find your size.

We have expanded our size range which has changed the fit ranges for each of the 6 sizes. Please refer to the Vest’s Size Chart before ordering.

The Central Line Wrap has been discontinued and replaced with our new Central Line Vest. We will no longer be producing the old product. Check out our new Central Line Vest product page to learn more about the new and improved device.

Our product tutorials can be found here.

Yes! Safe Strips are available for purchase here, and they are based on the Vest size you are ordering it for.

Yes! Single strap Safe Strips are available for purchase in two or four packs. You can find a tutorial on our YouTube channel on how to use the single strap Safe Strip here.

Yes! Our laminated nylon supplex allows air to easily circulate through the layers.

Anyone with a central line can benefit from the security that our Central Line Vest offers: – Young children and babies – Kids, teens, and young adults – Developmentally imparied individuals The benefits of our Central Line Vest include: – Securing the line against accidental pulls, both while infusing, and unhooked. Accidents are a common form of line trauma, from tripping over tubing, to catching tubing in wheelchairs, bike tires, or doorknobs, or just dropping your infusions pack. – Keeping the central line both covered and secured against accidental or intentional pulls.

Regretably, we do not yet have a product for individuals with breast development. If you are larger than an A cup, our vest likely will not work for you. Please check back in the future as we add new products

Ostomy

Our pouch covers are custom sized to fit your particular pouch. When ordering, you’ll be asked for the follwing information: – Brand – Pouch’s product number – Whether or not you use an ostomy belt If you use a Convatec pouch, you will also be asked whether or not you use a Lock-It Pocket.

We only need the product number on your pouch, which gives us the information we need about the opening on the back.

At check out, find the Order Notes box, and specify your customization. Eg. “Please make my pouch cover 8″ long” or “Please add an extra 1″ into the length of my pouch”

An ostomy belt is a thin elastic band that connects to either side of your pouch on the small plastic wings that some pouches have.

Our product tutorials can be found here.

Ostomy Pouch Covers are great for: – Giving you privacy and camouflaging your pouch – Reducing rustling and bowel sounds – An extra barrier for unexpected leaks – Accessorizing your outfit and instilling confidence – Keeping the pouch off your skin, preventing sweating and discomfort We recommend an Ostomy Pouch Cover for any of these reasons.

Line Covers

We have standarized our Line Covers and are now offering them in two most frequently ordered lengths, 40″ and 80.”

Our Line Covers can accommodate up to four lines, med ports, and curly tubing. They now come in a standard width to simplify your shopping experience.

Yes! The inside measurement of the Line cover will easily accommodate curly tubing plus a couple other lines if neccesary.

Line Covers are great for: – Keeping multiple lines from getting tangled – Deterring pets from playing with the tubing – Discouraging babies and young children from chewing on and playing with their tubing – An extra barrier to dirt, dust, and messy accidents – Accessorizing your outfits We recommend a Line Cover for any of these reasons.

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